We're here to help. If you're experiencing an issue with Nanabase, check the quick troubleshooting steps below. If that doesn't resolve it, submit a support request and our team will get back to you.
Response Times
General issues: usually within 24 hours (business days)
Account access & privacy: handled as priority
Critical bugs: escalated to engineering immediately
Before submitting a request, try these common fixes:
Update the app
Make sure you're running the latest version from the App Store or Google Play.
Restart the app
Close and reopen. On mobile, force-quit then relaunch.
Check your network
Try switching between Wi-Fi and cellular, or reset your connection.
Verify your login
Make sure you're using the same email or login method you signed up with.
Submit a Support Request
Frequently Asked Questions
How do I reset my password?
Nanabase uses passwordless magic links. Simply enter your email on the login screen and we'll send you a secure sign-in link. No password needed.
How do I delete my account?
You can delete your account from Settings > Account > Delete Account within the app. This will permanently remove all your personal data. You can also email privacy@nanabase.co to request account deletion.
Can I export my contacts?
Yes. Go to Settings > Export Data in the app to download all your private contacts. Company contacts can be exported by company admins.
What happens to my data if I leave a company?
Your private contacts are always yours and travel with you. Company contacts stay with the company. There is no link between your private and company data.
Is my data encrypted?
Yes. All sensitive data (emails, phone numbers, notes) is encrypted using AES-256-GCM via Google Cloud KMS. Data is encrypted at rest and in transit.
Which platforms is Nanabase available on?
Nanabase is available on iOS, Android, and Web. All platforms sync in real-time.
How do I manage my subscription?
Go to Settings > Billing in the app to view, upgrade, downgrade, or cancel your subscription. If you subscribed through the App Store or Google Play, manage it through your device's subscription settings.
Data & Account Requests
To request a copy of your data or delete your account, you can: