How can we help?
Stuck? Write to hello@nanabase.co or use the form. A person who builds Nanabase replies, usually within one business day. Account access and privacy requests go first.
Two minutes that often fix it.
- Update nbTap from the App Store, or reload the web app.
- Sign in with the same email, or the same Google account, you used the first time.
- Switch between Wi-Fi and cellular if something won't load.
Questions
How do I reset my password?
Nanabase uses passwordless magic links. Simply enter your email on the login screen and we'll send you a secure sign-in link. No password needed.
How do I delete my account?
You can delete your account from inside the app. On iOS: My Card → ⋯ → Settings → Delete Account. On the web: Settings → Danger zone → Delete my account. Deleting your account starts our automatic deletion process, which removes your account and your private contacts; the Privacy Policy lists the few records we keep for a limited time. You can also email hello@nanabase.co to request account deletion.
Can I export my contacts?
On the web, go to Settings → Danger zone → Export my data to download a JSON file of your private contacts. The iOS app does not have an export yet. You can also email hello@nanabase.co to request a copy of your data.
What happens to my data if I leave a company?
Your private contacts stay in your account. Company contacts stay with the company. We design the service so your private contacts are not shown to your company; the one exception is when you choose to share a contact with it.
Is my data encrypted?
Connections to Nanabase are encrypted with TLS. Contact email addresses, phone numbers and notes are also encrypted at the field level, using keys managed in Google Cloud KMS. Other stored data is protected by the encryption Google Cloud applies to stored data and by access controls. No system is completely secure; see the Privacy Policy for details.
Which platforms is Nanabase available on?
Nanabase is available as the nbTap iPhone app and as a web app. Your data syncs between them when you are signed in.
How do I manage my subscription?
Personal accounts are free. Paid plans belong to a company and are managed on the web by the company's Owners and Admins, under Billing. The iOS app has no billing or in-app purchases.
Your data
- Export your data or delete your account yourself; the steps are in the questions above.
- Or email hello@nanabase.co and we'll do it for you. We answer data requests within 45 days, as the Privacy Policy says.
